Eastbay Reviews

I don't think they're selling genuine merchandise I received a Nike shirt from them with a fluorescent red graphic on the back that almost completely peeled off with one wash I saw most of it in the dryer screen I don't think it's general Nike merchandise

I would leave 0 stars if I could.
I bought a $130 pair of Kyrie’s for my son. He tried them on in the house, took about 10 steps and knew that they were too small. I returned them and one week later they were sent back by Eastbay saying that they were used and couldn’t be returned. I called them to explain that there wasn’t one mark on the bottom or anywhere else and they will not allow me to return them.
Never again!

Attempting to order two school items from Eastbay. They are available and in stock on the web site but, when ordering, I receive an error message about an invalid address - I've been living at the same address for 12+ years and Amazon, FedEx, UPS, etc have no problem with my address or validating it for proper formatting. Call Eastbay - tell them what's wrong. 45 minutes of mostly hold. They cannot help. Try Eastbay chat. Same and they direct me to an email address for help which doesn't work. So, they provide another email address that doesn't work. In short, 1+ hour of my time wasted. I wouldn't recommend doing business with them as its just a waste to deal with any CS issues (much less actually wanting to buy something from them).

Ordered my ugg Tasman from here & upon arrival they looked like they were already worn. They were flopping off my feet when I tried them on. I am a size 5 in kids & it was my correct size. I called eastbay they sent me a return label for an exchange they just returned my shoe to me today and it's the same shoe! The letter stated the shoe was used and not restock able. Very weird they say it was used when that's the reason for my return! I explained that they looked used when I called them before sending them back and was informed I would get a new shoe but I never did! I am very upset as I spent my hard earned money on those shoes. I will never shop with this company again.

Shoes were not brand new and quality seemed cheap for $150 brand name shoes. Not 100% sure if authentic. Possible scammers within the employees maybe? Idk!!!! Do Not Order Anything

Buyers BEWARE Eastbay is not following legal protocols when I was offered a refund which was specific email stated: "We got your return merchandise, so thank you!
Just to let you know, we applied a credit to your original payment method(s)." They are now denying this request. When asking for the representative name of who was saying this would not happened the service representative refused to give me the first and last name of whom he was speaking to in the resolution department. I am following up with a complaints to the Better Business. Absolutely shameful!

I placed an order with the company 2 days ago. I called today to have this order cancelled because Eastbay did not provide me with a tracking number. I called and they refused to cancel my order even though the item has not shipped and the refused to give me a tracking number. Not supply a basic tracking number is not acceptable.

Ordered 2 pair of sneakers for my son for Xmas. Two separate orders on different days in December. The first order was for a pair of Air Max 90s. They shipped quick and were great. The 2nd pair were KD 13s. I waited quite a bit for them to arrive but figured the mail was slow because of the holidays so that was excused. Upon arrival, I opened the box and the shoes were USED! The inside designs were worn off slightly and a white pet hair was inside the shoe. The foam material showed a bit of creasing where you can tell the shoe had taken weight. The laces were all opened up and just hanging there. It was definitely a W*T*F moment. I am going to attempt a return. From what I have read online, this company sends out worn shoes quite often. This isn't a 2nd hand thrift store!! I am thinking about trying to form a class action law suit.

Wishing I had checked reviews before ordering. Ordered 12/03, to be delivered 12/14, checked 12/16 & they hadn’t even been sent to the post office. After a 25 min call I was told I could get a refund (in 4-7 business days) or a replacement (that they could not give me a delivery date on). TERRIBLE customer service!

Purchased athletic shoes — and needed to do an exchange. Called to see if the shoes were available in that size for an exchange and they were. Mailed the shoes back, no email sent of receipt, no confirmation that the new ones were sent out. Literally nothing. Did a string of Email Exchanges with Customer Service, which was almost comical how unhelpful their details were. Needless to say, I called again, and the shoes aren't available any longer and they'll now issue a refund, all with basketball season starting in 3 days now. Would not recommend. Would not shop here.

I have never experience such a lack of personal and if you are getting foreign agents make sure they speak English well, worst customer service I have ever encounter, your company it is absolutely WORTHLESS, there is NOTHING positive about your business, I will make sure this will be broadcast through out every social media and marketing. 18 days after and I am still waiting on my package and NOONE has an answer... PATHETIC.

This is probably the worst company I have ever dealt with. After they ship your shoes it is in your hands if you get them. Takes at least an hour to get someone on the phone. At least an hour. Not 45 minutes. An hour. 60 minutes and then you will get to chat with someone.